Anya Wood our social media superwoman asks: How long is a piece of social media string?

July 21st, 2010

measuring_success
Mention ‘PR’ and ‘increase sales’ together in ear shot of PR practitioners and you’re sure to receive a mix of responses. For years, debate over the role that PR plays when it comes to sales generation has led to a lengthy justification of the discipline and its role in brand building. Certainly PR can help to generate leads and sales, but sales cannot live by PR alone.

Move on to a new era of social media and digital marketing and the same discussion reigns. Whilst social media can offer direct links to e-commerce, and therefore offers a closer link between PR and sales than ever before, the same trusty elements of brand building and online presence need to be appreciated and considered.

But how do you monitor the success of online PR and social media? How do you move away from the easier to understand ‘number culture’ where numbers of followers and fans are increasingly considered more important than quality of the campaign?

Social media is all about engagement of the right audience online not the largest. A niche subject will attract a niche following and it’s more important to consider the influence of your brand and how you are sharing with individuals (stakeholders) who can become positive ambassadors for your brand.
As with any campaign, measuring and evaluating success starts with the creation of key messages or KPIs. Understanding from the start what your online messages are and who you’re talking to can keep a campaign focused on the straight and narrow. You can then track activation and repetition of these messages and demonstrate how they travel. Word of mouth has always been a valuable PR tool and this is the golden ticket that all social media is based on.

There are many tools for tonal and message evaluation on the market from free tools such as google insight to paid for applications which give you a more in depth service such as Radion 6. By looking at these qualitative measures you can take a more sophisticated approach to social media and include more sentiment in your reviews. Snapshots quotes of what people are saying about your brand online or messages you’ve received from target consumers should all form part of evaluation.

PR and social media will always be at the centre of a debate on how tangible it can be compared to other forms of marketing, but the brands that take a holistic approach to brand awareness and understand the benefits of an ongoing strategic campaign that covers the important bases of listening, measuring and engagement will be the brand that reaps the social media rewards.

Lyanna Tsakiris, account director blogs: Is there such a thing as PR anymore dahlink?

July 16th, 2010

abfab

So much more than PR

Times they are a changing… if you asked me a few years ago what I did for a living.  I would have said I’m in PR.  Ask me today and you’ll get a different answer.

So what do I do today?  I work in communications.

It’s not just the old PR vs. marketing debate but with online/digital having entered the arena I believe that for quite some time now there is a bigger, better industry that has been bubbling away, growing and refining itself.  Yes – communications.  Forgive me if I am stating the obvious but have talked about this at length with colleagues and other industry professionals and I don’t know that everyone can see it as clearly as maybe I do.  I suppose it’s a bit like the EU debate.  Some want to be part of it (and are), some will not and still see themselves as individual member states and others will be in it to make the most of the benefits. 

Integration and understanding are key

Ultimately for me communications is about understanding and engaging with people in the most appropriate way and thus finding the right solution for the client.  Many people are still trying to fit a square peg into a round hole and it’s not just wrong in an ethical sense but it’s a big waste of time for everyone involved.  People who do this are just setting themselves up for a big #FAIL. 

Don’t get me wrong, I think there will always be a need for expertise in different areas of the traditional marketing mix, however I think that the future holds integration and collaboration for PRs and marketers, a place where people allow themselves to see the bigger picture, doing away with tunnel vision and having the courage to admit that there is not always one solution.

So do you see yourself as a member state or will you embrace integration?

Carl Halford: Extract taken from an old D&AD Annual that made me think…

July 15th, 2010

copywriting-advantage

Don’t write

“Just because you’re called a copywriter, don’t start thinking about writing. The best copywriters are often highly visual. After all, a newspaper ad is just a blank sheet of paper in which you can do absolutely anything you want. As long as it makes a point.”

And don’t be scared to fight!

“People don’t like the great ideas. They’re original. Which means they’re unfamiliar and therefore frightening.

This explains why mediocre advertisements sail through without touching the sides, whereas people always find a million and one reasons why a great idea should never run.”

It’s opinions like this that made James Lowther one of the best copywriters in the UK, and one that I greatly admire.

 

Carl Halford – creative copywriter is in the hot seat

July 9th, 2010

 

Hooray, huzzah, whoop-de-whoop, yeaaaaaahhh boy-ee!

A fitting introduction for my first McCann Erickson Bristol blog post?

I think so.

As a first (of many) blog posts from myself, I decided to see what my face will look like in the hallowed pages of Campaign magazine.

So here it is, I’m in The Hot Seat!
The Hot Seat!

 

New PictureMcCann Erickson Social Media Index 2010

May 19th, 2010

laptop and mouse
A LACK OF EXPERTISE IN SOCIAL MEDIA COMMUNICATIONS STILL PREVALENT
Whilst more marketing and communications professionals are embracing social media channels for UK brands than last year, the 2010 McCann Erickson Social Media Index still shows that many agencies and consultants are not providing enough guidance to their clients on social media.
Almost half of those surveyed (48%) said they still don’t feel they have adequate knowledge on how best to use social media channels effectively for marketing purposes. Although this is down by over 16% from 64% last year the figure is still surprisingly high.
Nearly a quarter of respondents (23.4%) admitted that advances in social media are difficult to keep up with and almost the same proportion (22.4%) said they would like to understand social media more but that it is not easy to find genuine ‘experts’ in the field.
Interestingly, in just 12 months since the last survey there has been a marked increase in general social media usage for communications activities. On average, usage for each of the main social networks (facebook, twitter and LinkedIn) is up by around 22% from last year. Twitter has shown the most increased usage (+28.2% since 2009) with 61% of those surveyed now saying that Twitter is regularly used as a way of distributing news stories.
It seems that IT departments are now more willing to let their marketing teams have access to social networks at work. Last year’s results showed that 46% of respondents were unable to get access at work and although this figure has come down to 24.3% it still shows that nearly a quarter of UK marketers and communications practitioners are not granted workplace access to social networks, making monitoring and campaign execution impossible.
Social media monitoring for brands is now a key area for marketers who need to demonstrate effectiveness of activity, ROI and target audience usage of social networks. By far the most popular way of brand monitoring online is through Google Alerts with 45.5% using this free tool. Radian 6 has emerged as the most widely used paid-for tool with 14.3% usage followed by PR Newswire’s monitoring tool Social Media Metrics at 10.4%. 11% of those surveyed said they relied on their retained PR agency to monitor social media brand activity and 37% said they conducted ‘ad hoc’ monitoring in house.
marketing discipline
Asked where they think the responsibility for social media communications should reside, 50% said it came under a combination of disciplines; 23% said it was best managed by public relations professionals and 11% said it should sit with digital experts.
Commenting on the study, Joanna Randall, head of PR and social media communications at McCann Erickson Bristol, which conducted the survey said: “Some of these results are very encouraging; there is clearly an upward trend in overall usage of social media as a marketing communications channel. However, we would still like to see some of the barriers removed for UK marketers, particularly, where access is blocked at work and there is a clear need for more information and training specifically targeted to marketers.”
McCann Erickson Bristol’s dedicated social media team called ‘SoMe’ is currently working with a range of clients providing social media comms strategies, reliable monitoring and reporting packages using a combination of services, social media audits and social media campaigns for solus and integrated clients across both consumer and B2B sectors.

Additional results at a glance:
• 59.8% respondents said that social media communications is now part of their day jobs
• 29% think there are now too many social media networks
• 12.1% think social media networks are becoming too commercial
• 16.8% said they are interested in using social media more within their daily role but do not
currently use it
For more information contact: joanna.randall@europe.mccann.com 0117 921 1764

Three key appointments at McCann Erickson to steer integrated offer

April 28th, 2010

Communications agency McCann Erickson, Bristol has strengthened its integrated communications offer through the appointment of Jon Dunbar, Lyanna Tsakiris and Simon McQueen.

Simon McQueen has been appointed as joint creative director and head of copy. After a brief spell at Mother London Simon moved to AMV BBDO where he spent five years working across the full agency roster including; BT, Sainsbury’s, Halfords, Walkers snacks and Pepsi. This was followed with six years in Amsterdam where he worked on pan-European campaigns for Nikon, Mitsubishi and TDK. Whilst in Holland he also set up Brandspanking, a creative boutique offering big agency experience to smaller clients. Simon brings a wealth of experience and a new vision to McCann Bristol’s creative output.

Jon Dunbar has been appointed as group account director to drive brand strategy and integrated communications. Having joined the McCann group in Manchester in 2002, Jon brings with him over 14 years’ experience and has delivered high-profile campaigns for a variety of business to business clients within the ethical healthcare, construction and financial services sectors among others. Clients include AXA, Astra Zeneca, Ordnance Survey, Shire Pharmaceuticals and Wickes.

Lyanna Tsakiris joins the team as PR and social media account director to offer strategic direction and integrated communications planning and as part of the SoMe team, Lyanna will also provide social media marketing solutions for consumer and corporate clients. Over the past eight years Lyanna has established herself in a variety of integrated agency roles, delivering high impact campaigns across both business to business and consumer sectors for brands such as Tesco, Westfield Shopping Centres, Warwick Castle, WKD, Calthorpe Estates and GVA Grimley.

Fraser Bradshaw, managing director of McCann Erickson Bristol, said: “We are delighted to welcome our new recruits to the agency. These very significant appointments demonstrate our ambitions for the future and highlight our commitment to delivering a highly effective integrated offering.”

McCann Bristol PR is looking for a new Account Executive…

March 24th, 2010

McCann Erickson Bristol is looking for a graduate or Account Executive to join the bustling PR and social media department.

Please email CV and cover letter to lyanna.tsakiris@europe.mccann.com

Almost 10 million cats and dogs in the UK go untreated routinely for fleas

March 22nd, 2010

Almost 10 million cats and dogs in the UK go untreated routinely for fleas
An estimated 9.8 million cats and dogs (47%) across the UK are not treated regularly for fleas according to a new study.

Researchers have found that although the UK is a nation of animal lovers with 89 per cent of those surveyed stating that ‘My pet is part of my family’, only 53 per cent actually treat their pets for fleas on a regular basis.

The study of 500 UK pet owners revealed that even though 93 per cent treat their pets for fleas, 22 per cent of respondents only use treatment when they see evidence of fleas and only 25 per cent claim to use flea treatment during the spring and summer season.

Possible reasons for this are that products can be expensive, even though there are many affordable treatments that can be bought at the supermarket that are just as effective as those prescribed by vets. Many people forget to treat their pets or feel they don’t have the time while others may not think it is important to treat for fleas as a preventative measure.

A spokesperson for pet healthcare experts Bob Martin, which carried out the study said: “Many pet owners begin to think of treating their pets for fleas during the spring and summer seasons when fleas are more prevalent and easier to spot. However, many do not realise that in order to keep their pets happy and healthy and homes flea free they should be treating them throughout the year.
“Fleas are among some of the most common parasitic infestations seen in cats and dogs, and among the most difficult to control. Both fleas and their eggs are not just present on our pets but can also be found in their bedding, in the carpet, the furniture, outside the home and in our gardens. So, using treatments on a regular basis is essential to keep the problem at bay.
“Protecting pets against fleas is a multistep process as both pet and home need to be treated and with flea treatments widely available in many supermarkets, treating your pets and home couldn’t be easier.”

Flea prevention/treatment made easy:
• There are a variety of flea controls available, ranging from flea collars, spot on’s, tablets and powders, to shampoos and sprays out there that will help to control this problem.

• Make sure that you buy the correct product for your pet as not all products can be used on cats and dogs – treatments can be bought in your local supermarket as well as in pet shops and in veterinary surgeries.

• Always read the label of your flea treatment product carefully.

• If you are using a product that is applied to your pet ensure that your pet does not lick the product off by placing it in an area on the back where the dog or cat cannot reach it. If they do, contact your veterinarian immediately. Do not ‘pet’/touch your dog or cat in the treated area for a while so that the flea prevention can work properly.

• Allergic reactions are very rare but if your dog or cat does have a reaction to the flea prevention, contact your veterinarian immediately and take the product packaging with you so that they can see exactly which product you used.

1. Based on the latest research from Bristol University there are 10.3m cats and 10.5m dogs in the UK – Study: Number of Ownership profiles of cats and dogs in the UK, J.K Murray, W.J Browne, M.A Roberts, A.Whitmarsh, T.J Gruffydd-Jones Veterinary record, Feb 2010

For further information please contact:
Lyanna Tsakiris, lyanna.tsakiris@europe.mccann.com 0117 921 8138
Ellena Bianchi-Barry, ellena.bianchi-barry@europe.mccann.com 0117 921 8127

Work experience for Summer 2010

March 18th, 2010

McCann Bristol PR is offering a summer work experience placement to an undergrad hoping for career in PR.

To apply or for more information please contact Head of PR, Joanna Randall: joanna.randall@europe.mccann.com

Bristol Flashmob

February 18th, 2010

Forget about chocolates, flowers and whispering sweet nothings – this year’s Valentines weekend in Bristol was all about fighting!  With anything from rolls of wrapping paper, to actual replica light sabres – over 100 Star Wars fans gathered in Cabot Circus, to fight to the death – or at least to the bruise!

The flashmob was organised online via FacebookWatch all the action